"It makes me sad there is still some intellectual snobbery out there."
"I'm honest and fair, but I don't dispense false kindness."
"People come into McDonald's two to three times a month - to extrapolate that to the cause of obesity is a real stretch."
"Businesses increasingly have to differentiate themselves around their people, as much as their product, because thing are so replicable now."
"We have to hire, retain, and develop the best staff."
"The business cannot ignore what customers are saying when the message is clear: We're not on our game."
"Me and my mate used to go across the park, jump on the Met line to get the Tube into Harrow. There was a sports shop we always used to go into, and there was a McDonald's. We used to go off with three or four quid in our pocket. That would cover our train fare, mooching around Harrow, and going to McDonald's."
"Consumers, when they've only got a couple of quid left in their pockets, are choosy about how they want to spend it."
"When you expand a business as fast as McDonald's did, part of the strength you have is the process and the efficiency."
"Whenever you want a radical shift, it rarely happens."
"The parents that we speak to, and the parents that are our customers, are very comfortable with the way that McDonald's fits into their lives."
"China and Hong Kong represent an enormous growth opportunity for McDonald's."
"We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments that will strengthen our ability to deliver a better McDonald's experience over time."
"Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations."
"Moving our headquarters to Chicago is another significant step in our journey to build a better McDonald's. This world-class environment will continue to drive business momentum by getting us even closer to customers, encouraging innovation and ensuring great talent is excited about where they work."
"The progress we have made in a short amount of time gives me confidence we're making the right moves to turn around our business and reposition McDonald's as a modern, progressive burger company."
"I've never met him, but I love the simplicity with which Warren Buffett describes good and bad businesses and how he makes his investment decisions."
"If the pace of change outside is moving more quickly than the pace of change inside, you get a bit left behind."
"Ultimately, we're in the service business. We will always have an important human element."
"It is customers that decide if we succeed."
"When you're in a turnaround situation, you cannot incrementalize your way out of it."
"When you get an invitation to come back and be part of the team that will be the architect of the next generation of growth, when you get an opportunity in a business of the size and scope of McDonald's, that's incredibly attractive."
"My motivation at the moment is around knowing how it feels to turn a business around, and I can't wait to have that feeling again."
"The McJob tag is misleading, and demeaning to our staff and franchisees."
"Many people have strong views on McDonald's."
