"An employee's motivation is a direct result of the sum of interactions with his or her manager."
"An open-door policy doesn't do much for a closed mind."
"Communicate, communicate, and then communicate some more."
"It is always easier - and usually far more effective - to focus on changing your behavior than on changing the behavior of others."
"Just the act of listening means more than you can imagine to most employees."
"People may take a job for more money, but they often leave it for more recognition."
"Take time to appreciate employees and they will reciprocate in a thousand ways."
"Take your work seriously and yourself lightly."
"You can't command people to do their best; they can only command that of themselves."
"You get the best effort from others not by lighting a fire beneath them, but by building a fire within."
"You get what you reward. Be clear about what you want to get and systematically reward it."
